To place a booking please telephone the hotel where one of our helpful staff will inform you of prices and availability, alternatively you can book through our on line booking system. Please inform us of any special requests including dietary needs and disabilities so that we can put you in the best type of accommodation for your needs. The hotel will not be held responsible for any error regarding this unless you have received written confirmation from us stating that we are aware of your specific needs. All prices are subject to change without prior notice. Prices will be honoured upon receipt of a deposit and confirmation of booking. Accommodation will be available from 3pm on the stated date of arrival. Accommodation must be vacated by 11am on the stated date of departure. We accept cash, cheques and all major credit cards.
We require a deposit of 50% of your total booking cost, which the hotel must receive within 7 days of accepting your provisional booking. The contract with us begins upon confirmation of your booking. You will then be bound by our cancellation charges. You will be sent a letter of confirmation immediately and it's your responsibility to check that the details are correct. Your remaining balance can be paid at any time prior to your arrival. Cheque payments are to reach the hotel no later than 14 days prior to arrival. All other guests are expected to settle their balances on arrival at the hotel. Guests wanting to pay on departure must have their credit / debit card authorised on arrival. We may ask for a security bond of £20 per person from group bookings.
In the event of you canceling your booking, deposits are non-refundable and non transferable. We strongly recommend that you take out holiday insurance, which includes curtailment; theft loss and damage cover in order to protect yourself from our cancellation charges. Should you need to cancel your booking, we recommend you inform the hotel as soon as possible in order that we can re-sell your accommadation. We will only accept cancellations in the form of a letter. You will be sent an invoice to be paid within 10 days. Please note; these charges are to compensate us for being at risk of not being able to re-sell your accommodation.
All Deposits are non refundable.
Over 4 weeks notice; no extra charge.
2-4 weeks notice; 50% of total cost .
2 weeks or less; 100% of total cost .
Christmas & New Year and all other packages less than 6 weeks notice; 100% of total cost.
Whilst every effort is made to fulfill your request, unfortunately we cannot always guarantee this and any failure to do so will NOT constitute a breach of contract. In the unlikely event that we have to cancel or change your reservation, we reserve the right to do so, if this does arise you can:
1 Accept the changed arrangements as notified.
2 Make alternative arrangements with us.
3 Cancel your reservation and receive a full refund of monies paid.
The hotel will not be held responsible for any theft loss or damage to guest's property. We will store luggage for late departures but we will not be responsible for the luggage or its contents. We advise that you include this in your holiday insurance. We reserve the right to demand payments from you in the event of you causing any loss or damage to the hotel property
We trust that you will have an enjoyable holiday, however we realise that occasionally thing can go wrong. Should you feel that you have cause for complaint, you must notify a manager immediately in order to give us a fair opportunity to correct the problem at the time that it occurs. The hotel will not enter into replying to complaint letters or compensation unless we have had a fair opportunity at the time the complaint arose to correct the problem.
No reduction is made for meals not taken. We serve a choice of menu and no reduction is made for guests not receiving their preferred choice .No reduction is made for guests who have to be removed from the hotel.
The Strand Hotel
Telephone: 01253 623320