CANCELLATIONS 

In the event of you cancelling your booking, deposits are non-refundable and non transferable. We strongly recommend that you take out holiday insurance, which includes curtailment; theft loss and damage cover in order to protect yourself from our cancellation charges. Should you need to cancel your booking, we recommend you inform the hotel as soon as possible in order that we can re-sell your accommodation.

 

CANCELLATION OR CHANGES MADE BY THE HOTEL

Whilst every effort is made to fulfill your request, unfortunately we cannot always guarantee this and any failure to do so will NOT constitute a breach of contract. In the unlikely event that we have to cancel or change your reservation, we reserve the right to do so, if this does arise you can:
1 Accept the changed arrangements as notified.
2 Make alternative arrangements with us.
3 Cancel your reservation and receive a full refund of monies paid.

 

COMPLAINTS PROCEDURE

We trust that you will have an enjoyable holiday, however we realise that occasionally thing can go wrong. Should you feel that you have cause for complaint, you must notify a manager immediately in order to give us a fair opportunity to correct the problem at the time that it occurs. The hotel will not enter into replying to complaint letters or compensation unless we have had a fair opportunity at the time the complaint arose to correct the problem.

 

GENERAL INFORMATION

No reduction is made for meals not taken. We serve a choice of menu and no reduction is made for guests not receiving their preferred choice .No reduction is made for guests who have to be removed from the hotel.

 

01253 623320

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